Hello,
Thank you for bringing this to our attention, and we sincerely apologize for the delay.
We shipped your order shortly after it was placed; however, FedEx was unable to deliver to the PO Box address provided and the package was returned during transit. Since then, we have attempted to contact you multiple times by email, text message, and phone to obtain an alternative physical shipping address, but unfortunately we have not yet received a response.
We are still actively trying to reach you and will be happy to reship your order as soon as we receive a valid street address. Please check your email, spam folder, text messages, or contact us directly at services@zoupw.com so we can resolve this for you as quickly as possible.
Thank you for your patience and understanding. We look forward to getting your order delivered.
Best regards,
ZOUPW Support Team