FAQs

Answers to Your Questions

Where is my order? 

Our standard procedure is to ship orders within 4 business days of the customer's purchase. If you experience a longer waiting time, we kindly ask for your patience. Alternatively, you can directly contact us for further assistance and inquiries.

You can use this link https://zoupw.com/apps/17TRACK to track it,or contact our customer service

After the product is shipped, it typically takes 3-8 business days for delivery, varying based on the customer's address. We kindly advise you to remain patient and allow a bit more time for the package to arrive.

We will send a shipping email after shipment, please check your email and spam email or contact our customer service!